Returns & Refunds

At Glosé we want you to love your gloss. Because our products are personal-care and hygiene items, we handle returns a little differently than clothing stores. Please read the details below.

Damaged, wrong, or defective items

If your order arrives damaged, leaking, or you received the wrong shade, we will replace it free of charge. Report the issue within 48 hours of delivery and share a clear unboxing video and photos of the parcel and product. Claims without an unboxing video may not be accepted, as this protects both you and us against courier damage disputes.

Used or opened products

For hygiene and safety reasons, we cannot accept returns or exchanges on lip products that have been opened, used, or swatched, unless they are defective. This is standard practice for all cosmetics brands.

Cash on Delivery (COD) orders

Please check your parcel at delivery where possible. If there is a visible problem, refuse the parcel and contact us the same day. Once a COD parcel is accepted and paid, the 48-hour damage-report rule above applies.

How refunds are issued

Approved refunds for prepaid orders are sent back to your original account within 3 to 7 working days. For COD orders, we issue approved refunds by Easypaisa, JazzCash, or bank transfer. Original delivery charges are non-refundable unless the fault was ours.

Cancellations

You may cancel before dispatch by messaging us on WhatsApp with your order number. Once booked with the courier, an order cannot be cancelled but can be refused at delivery.

Contact

Email glose.admin@gmail.com or message us on WhatsApp with your order number and we will make it right.